GENERAL

WHAT IS A MARKETPLACE?
The concept of a marketplace is a virtual platform that brings together suppliers / vendors and customers in one place.

We provide a one stop shop for anyone interested in weddings or the business of weddings. We have handpicked Australia's most talented wedding suppliers to be apart of this marketplace making it easy for engaged couples to find everything they want in one place.

Our online marketplace gives all suppliers the opportunity to create their own stores on Aisle. Each store is independently run and operated by the wedding vendor; giving the seller the opportunity to set their own terms around shipping, pricing, returns and refunds.

WILL ALL OF MY ITEMS ARRIVE TOGETHER? 
Due to the nature of a multi-vendor marketplace, each seller is responsible for shipping their own products directly to you. If you have ordered from two or more separate sellers, your products will all be shipped independently which will result in your items arriving at different times.

DO YOU ALLOW GUEST CHECKOUT? 
Yes. You can choose not to create an account at Aisle Wedding Market when making a purchase. However, you are highly recommended to do so as all your delivery details will be saved in your account. Any future purchases that you make will become much faster and simpler.

WILL I BE CHARGED ANY FEES FOR MAKING A PURCHASE? 
You, the buyer, will not be charged any admin fees by Aisle Wedding Market. However, you are responsible for all other related charges and taxes (including shipping) related to the purchase including and not limited to charges invoiced by the seller, freight forwarders or by the tax authorities.

ORDERS 

WHERE IS MY ORDER? 
If you have not received your order or part of your order, we recommend you contact the seller directly to get an ETA or check the tracking of your order?

I RECEIVED THE INCORRECT ITEM? 
If you have received an item that is incorrect, contact the seller directly to resolve the situation. The seller is recommended to replace the item with the correct item.

I HAVE CHANGED MY MIND, CAN I CANCEL MY ORDER? 
If your order has not been dispatched and you want to cancel it, contact the seller directly. If your order has been dispatched, there is no way of now cancelling your order.

I DID NOT RECEIVE MY ITEM, WHAT AM I SUPPOSE TO DO? 
If you did not receive an item, you need to make a report to the seller by contacting him/her directly. The seller should address your concern and provide updates on the delivery of the item and its tracking information. If you find that the seller’s response is unsatisfactory, Aisle Wedding Market will step in to mediate.

SHIPPING

WHY IS THERE MULTIPLE SHIPPING CHARGES? 
A multi-vendor marketplace means each seller ships their own products so you will be charged seperate shipping charges just like you would if you ordinarily shopped at multiple online stores. The seller calculates the cost of shipment based on numerous factors, each seller may have varied shipping costs.

The benefit of shopping at Aisle, is we have brought together Australia's most talented wedding vendors / suppliers all in one place.

WHEN WILL MY ORDER BE SHIPPED? 
Each seller is responsible for shipping any orders they receive through Aisle Wedding Market. We recommend our sellers dispatch orders within 3 - 10 business days after the order was placed and payment has cleared; unless specified earlier otherwise stated in the product description.

Once your order has been dispatched you will receive a tracking number directly from the seller.

HOW DO I CHANGE MY SHIPPING ADDRESS? 
If you have made a recent purchase and want to change the shipping address; you must contact the seller directly before your order is dispatched.

WHAT DELIVERY OPTIONS ARE THERE? 
Delivery options are a list of seller defined delivery methods that you can receive the item by. Some of the delivery options will have added cost.

DO YOU SHIP INTERNATIONALLY?
At this stage Aisle do not offer international shipping. This is something we are working on. 

CAN I PICKUP MY ORDER?
Most of the items listed on Aisle are available through shipment only unless specified by the buyer on the product page. Some larger pre-loved items do require pickup as the only option. 

RETURNS + REFUNDS

THE ITEM IS DAMAGED OR FAULTY, WHAT SHOULD I DO? 
If a product arrived damaged or faulty, immediately contact the seller for a resolution.

THE ITEM CONDITION HAS SIGNIFICANT DISCREPANCIES FROM WHAT WAS STATED IN THE ITEM DESCRIPTION. AM I ABLE TO GET A REFUND? 
If there are any significant discrepancies in the item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement or trading for another item.

If both you and the seller have agreed on returning the item, you should take note of the following.

  • You must return the item in the exact same condition in which it was received.
  • It is your responsibility as the buyer to pay for the return cost of shipping or delivery back to the seller.
  • You, as the buyer, need to pay for any customs charges incurred on the returned item.

If you are unsatisfactory with the resolution provided by the seller, you can request Aisle Wedding Market to mediate for you.

As part of the mediation process, the admin will review the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. 

WHAT IS RETURN POLICY ON PRE-LOVED OR EX-FURNITURE RENTALS? 
Due to the nature of a pre-loved marketplace, the sale is final and non-refundable.

HOW LONG DOES A CUSTOM ORDER USUALLY TAKE?
All custom orders are different; we recommend contact the seller directly to discuss your custom order time-frame if the product page does not specify a time-frame. 

WHAT IS THE RETURN POLICY ON COURSES / DOWNLOADABLE + DIGITAL PRODUCTS?
Due to the nature of a of these products, the sale is final and non-refundable.